Shipping policy

Shipping Policy

Thank you for choosing Roxiem Jewelry, LLC for your shopping needs. This Shipping Policy outlines important details regarding the shipment of your orders.

1. Processing Time

Orders typically require a processing time of 1 to 3 business days before they are shipped. Business days are defined as Monday through Friday, excluding holidays. Please note that processing time may vary based on factors such as order volume, product availability, and customizations.

2. Shipping Methods

We use USPS as our primary shipping provider, offering standard shipping for all orders. Expedited and express shipping options may be available at checkout depending on your location.

3. Estimated Delivery Times

Estimated delivery times are calculated from the date your order is shipped, not from the date of purchase. Approximate delivery times for standard shipping within the U.S. are 3-7 business days. Delivery times may vary due to factors beyond our control, such as USPS delays, weather conditions, or customs processing for international orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package through USPS or the designated carrier.

5. Shipping Locations

We currently offer shipping within the United States and U.S. territories.

6. Shipping Fees

We are pleased to offer FREE standard shipping on all U.S. orders. Expedited and international shipping fees will be calculated at checkout.

7. Customs and Duties

For international orders, please be aware that customs duties and taxes may apply. The recipient is responsible for any additional charges incurred. We recommend checking with your local customs office for specific details.

8. Shipping Carrier

We primarily ship through USPS for all standard shipments. Depending on the order size, weight, or destination, we may also use other trusted shipping carriers when necessary.

9. Shipping Delays

While we strive for timely deliveries, we cannot guarantee exact arrival dates. Delays caused by USPS, weather conditions, or customs processing are beyond our control. If your package is significantly delayed, please contact us, and we will assist in tracking the shipment.

10. Contact Us

If you have any questions or need assistance with your order, feel free to reach out to our customer support team at info@roxiemjewelry.com.

We appreciate your trust in Roxiem Jewelry, LLC, and we’re committed to providing a smooth and reliable shopping experience. Enjoy free shipping on all U.S. orders and thank you for choosing us!