Refund policy

At Roxiem Jewelry, we take pride in creating unique, handcrafted pieces that testify to craftsmanship and individuality. We appreciate your support for our artisanal approach to jewelry making.

Due to the nature of handcrafting, each piece may exhibit subtle variations, making it one-of-a-kind. While we strive to showcase accurate product images and descriptions on our website, we want to emphasize that the actual product you receive may not be identical to the picture. These variations contribute to the charm and uniqueness of each piece.

In line with our commitment to transparency and customer satisfaction, we reiterate that all sales are final. We do not accept returns or offer refunds on our jewelry items, except for damaged or defective items. If you receive a damaged or defective item, please contact our customer support team within three days of receiving your order, and we will promptly address the issue.

For our genuine leather products, we stand by the quality and durability of our craftsmanship. That’s why we offer a lifetime warranty on stitching for all leather items. If you ever experience an issue with the stitching due to a craftsmanship defect, we will repair or replace the item at no cost.

This warranty applies exclusively to stitching-related issues and does not cover general wear and tear, leather aging, misuse, or damage caused by improper care. Proof of purchase is required to claim the warranty. Customers are responsible for shipping costs.

We appreciate your understanding and support in celebrating the beauty of handcrafted jewelry and leather products. Should you have any questions or require assistance, please don't hesitate to contact our customer support team at email info@roxiemjewelry.com.

Thank you for choosing Roxiem Jewelry for your jewelry and leather accessory needs. We look forward to providing you with exceptional, unique pieces that reflect the artistry of our craft.